Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Let’s have an in-depth overview about how we actually cater our customers in terms of returns and refunds.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- It must be unworn or unused, in the same condition you received it
- It must include original packaging and any attached tags
- You must provide proof of purchase (e.g., order number or confirmation email)
Items that are used, washed, or damaged (other than due to shipping) will not be accepted.
How to Start a Return?
To begin a return, please contact us at info@clothingcolors.shop or any of our mentioned ways from which you can contact us.
Once your return is approved, we’ll provide full instructions on how to send your item back.
A return shipping label is included inside your package, but it can only be used once your return or refund has been authorized by our team. Do not ship anything until you receive confirmation from us.
We’ll guide you step-by-step on email about how to prepare and send your return via mail. Each & everything about the return process i.e. how to pack? how to use label? where to deliver? etc, all will be guided to you thoroughly through our email or call support, just to make sure you don’t have to rush
Exchanges
If you’d like a different item, color, or size, simply follow the return process above. Once your return is approved and processed, you can place a new order separately.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately. We’ll arrange a return, refund, or exchange at no cost to you. (We accept returns for defective and non-defective products)
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or custom items
- Final sale or clearance items
- Items showing signs of use, wear, or intentional damage
If you’re unsure whether your item qualifies, please contact us first.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, the refund will be issued to your original payment method.
- Refunds are processed within 7 business days of approval.
- It may take additional time for your bank or card issuer to post the funds.
If it has been more than 12 business days since your refund was approved and you haven’t received it, please contact us at info@clothingcolors.shop or call us +1 (786) 927-4497 reach us at: 460 NE 77th Street Rd 402, 33138 Miami, Florida, US
Return Shipping Costs
We cover the full cost of return shipping. There are no restocking fees. So, you don’t have to worry about that either.
CONTACT INFORMATION
Brand/Store Name: ClothingColors
Customer Support: 24/7
Phone Number: +1 (786) 927-4497
E-Mail: info@clothingcolors.shop
Physical Address: 460 NE 77th Street Rd 402, 33138 Miami, Florida, US